Refund & Replacement Policy

Last updated: 1 October 2026

In case of any issue, we will provide a replacement — the same model, a similar model, or an upgraded model — or a refund based on the number of days remaining or the number of calls remaining. The final decision is made by our team. A full refund is provided only within the 3-day replacement window.

1. Replacement window

If the service is not working as described, contact us on WhatsApp within 3 days of activation. Within this window you may be eligible for a full refund or a replacement.

2. After 3 days

After the 3-day window, where a genuine issue on our side occurs, we may offer a replacement (same / similar / upgraded model) or a pro-rata refund calculated from the days remaining or the calls remaining on your plan.

3. How to claim

WhatsApp us at +91 94422 05515 with your key and the issue.
We verify, and if valid, arrange the replacement or refund.

4. Not covered

Account/key misuse, sharing or reselling keys, breaches of the Fair Usage Policy, or issues caused solely by the customer's client setup.

See also Terms & Conditions and Fair Usage.